THE WALDORF AGENCY
CODE OF ETHICS
CODE OF ETHICS
The Waldorf Agency operates with integrity, accountability, and respect for the law. This Code of Ethics sets the standards we expect across our work, our client relationships, and our internal culture.
1) Professional conduct
We act professionally at all times, in writing and in person. We treat colleagues, clients, vendors, and partners with respect. We do not tolerate harassment, discrimination, or retaliation.
We act professionally at all times, in writing and in person. We treat colleagues, clients, vendors, and partners with respect. We do not tolerate harassment, discrimination, or retaliation.
2) Legal and regulatory compliance
We comply with applicable laws and regulations in every jurisdiction where we operate. We do not participate in, facilitate, or ignore unlawful conduct.
We comply with applicable laws and regulations in every jurisdiction where we operate. We do not participate in, facilitate, or ignore unlawful conduct.
3) Integrity and anti-corruption
We do not offer, request, authorize, or accept improper payments, gifts, or favors. We avoid arrangements that compromise independent judgment. If a situation appears questionable, we escalate it immediately.
We do not offer, request, authorize, or accept improper payments, gifts, or favors. We avoid arrangements that compromise independent judgment. If a situation appears questionable, we escalate it immediately.
4) Conflicts of interest
We avoid conflicts between personal interests and the interests of the agency or our clients. When a potential conflict exists, we disclose it promptly and remove ourselves from related decisions and work.
We avoid conflicts between personal interests and the interests of the agency or our clients. When a potential conflict exists, we disclose it promptly and remove ourselves from related decisions and work.
5) Confidentiality and information security
We protect client and agency information, including strategic, financial, technical, and personal data. We access information only on a need-to-know basis, follow security controls, and safeguard credentials and systems.
We protect client and agency information, including strategic, financial, technical, and personal data. We access information only on a need-to-know basis, follow security controls, and safeguard credentials and systems.
6) Quality and accountability
We commit to high standards of craft and execution. We do not approve deliverables that fail to meet agreed requirements. We communicate constraints early, take responsibility for errors, and correct them.
We commit to high standards of craft and execution. We do not approve deliverables that fail to meet agreed requirements. We communicate constraints early, take responsibility for errors, and correct them.
7) Responsible use of resources
We use time, budgets, tools, and assets responsibly. We aim for efficiency without compromising quality. We protect agency property, licenses, and accounts, and we report loss, misuse, or incidents promptly.
We use time, budgets, tools, and assets responsibly. We aim for efficiency without compromising quality. We protect agency property, licenses, and accounts, and we report loss, misuse, or incidents promptly.
8) Client relationships
We pursue long-term trust through clear communication and reliable delivery.
- We set realistic expectations and avoid overpromising.
- We communicate progress, risks, and scope changes without delay.
- We treat feedback seriously and use it to improve outcomes.
We pursue long-term trust through clear communication and reliable delivery.
- We set realistic expectations and avoid overpromising.
- We communicate progress, risks, and scope changes without delay.
- We treat feedback seriously and use it to improve outcomes.
9) Reporting concerns
Anyone working with or for the agency is expected to raise concerns when something feels wrong. Reports will be handled discreetly and without retaliation.
Anyone working with or for the agency is expected to raise concerns when something feels wrong. Reports will be handled discreetly and without retaliation.
10) Enforcement and consequences
Violations of this Code may result in corrective action, up to and including termination of employment or contract, and where appropriate, referral to authorities.
Violations of this Code may result in corrective action, up to and including termination of employment or contract, and where appropriate, referral to authorities.
11) Review and effective date
Leadership reviews this Code periodically and updates it as needed. This Code is effective upon approval by The Waldorf Agency leadership.
Leadership reviews this Code periodically and updates it as needed. This Code is effective upon approval by The Waldorf Agency leadership.